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From Thursday 13th September our new telephone system will be live. We hope that this will improve patient experience when making appointments, obtaining results etc. The new system will allow patients to pick from options such as Appointments & Prescription queries enabling telephone waiting times to be shorter. Patients will also be aware of what position in the queue they are.

Our telephone number will remain the same.

*** Click Here to view our Autumn 2018 Newsletter ***



Accessible Information Standard

Accessible Information Standard


Accessible Information Standard

The Accessible Information Standard aims to make sure that disabled people have access to information that they can       understand and are provided with any communication support they might need. This includes making sure that people get   information in different formats if they need it, such as:

  • Large print
  • Easy Read
  • Via eMail 

The Accessible Information Standard also tells organizations how to support people’s communication needs, e.g. by offering support from an interpreter or an advocate.

As part of the Accessible Information Standard we have to carry out 5 tasks:

1  Ask people if they have any information or communication needs and find out how to meet those needs

2  Record those needs in a set way

3  Highlight a person’s file, so that it is clear that they have   information or communication needs, and clearly explain how those needs should be met

4  Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so

5  Make sure that people get information in an accessible way and communication support if they need it


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