All our surgeries are by appointment only, we do not offer a walk-in service.
To make an appointment, please either book online (for GP appointments only), call into the surgery or phone Clay Cross Medical Centre (for both Clay Cross and Tupton Appointments) - 01246 862237.
From 1st June 2018 we are ensuring that some appointments are released on the system each day to make booking an appointment online easier. Once these appointments have been taken, all remaining appointments will be offered on-the-day only. You will need to phone the surgery at 8am to request an appointment for that day.
We will not be booking appointments in advance, except for the few that are released each day.
Unfortunately, due to a high demand especially at the beginning of the week or early morning, it is often difficult to get through. We do try to answer your calls as quickly as possible but our reception does get busy and we would ask you to make non-urgent enquiries later in the day.
If you are unable to keep an appointment please let us know so that we can offer the time to another patient.
When you arrive for your appointment
Please inform the receptionist when you arrive or check in at the self-service screen. If you are more than 10 minutes late the doctor / nurse may not be able to see you and you may be asked to make another appointment. If you know you are running late, please telephone the surgery so we can advise whether it can be accommodated.
If you would like a chaperone to be present during an examination by a doctor please let us know at reception.