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Noticeboard

**** NEW TELEPHONE SYSTEM ****

From Thursday 13th September our new telephone system will be live. We hope that this will improve patient experience when making appointments, obtaining results etc. The new system will allow patients to pick from options such as Appointments & Prescription queries enabling telephone waiting times to be shorter. Patients will also be aware of what position in the queue they are.

Our telephone number will remain the same.

*** Click Here to view our Autumn 2018 Newsletter ***

 

 

Appointments

To make an appointment for either Clay Cross Medical Centre or Tupton Branch please call 01246 862237

pen_on_diaryYou can also register for SystmOnline to book or cancel your appointment online. Please ask at reception for log in details.

All our surgeries are by appointment only, we do not offer a walk-in service. 

Evening and Weekend Appointments


**From 1st June 2018 we are ensuring that some appointments are released on the system each day to make booking an appointment online easier.Once these appointments have been taken, all remaining appointments will be offered on-the-day only. You will need to phone the surgery at 8am to request an appointment for that day.**

Emergency appointments will still be available each day. (Emergency appointments are not for repeat prescriptions, fitness for work certificates or signing forms)

Unfortunately, due to a high demand especially at the beginning of the week or early morning, it is often difficult to get through. We do try to answer your calls as quickly as possible but our reception does get busy and we would ask you to make non-urgent enquiries later in the day.

 


When you arrive for your appointment

Please inform the receptionist when you arrive or check in at the self-service screen. If you are more than 10 minutes late the doctor / nurse may not be able to see you and you may be asked to make another appointment.  If you know you are running late, please telephone the surgery so we can advise whether it can be accommodated.


Cancellations

If you cannot attend your appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.


Chaperone Policy

Clay Cross Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, on occasions it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

 
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