This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



From Thursday 13th September our new telephone system will be live. We hope that this will improve patient experience when making appointments, obtaining results etc. The new system will allow patients to pick from options such as Appointments & Prescription queries enabling telephone waiting times to be shorter. Patients will also be aware of what position in the queue they are.

Our telephone number will remain the same.

*** Click Here to view our Autumn 2018 Newsletter ***



Repeat Prescriptions

Patients on repeat medication will receive a computer-printed prescription with an attached re-order form.

How Do I Order My Prescription?

In Surgery

Use your re-order slip by TICKING the items you require. Bring it back to surgery where we can process it.

By Post

If you enclose a stamped, addressed envelope, we will post the prescription back to you. You should allow a week to get your prescription back.


If you have not already signed up for online services you will need to register for this - please ask a receptionist regarding this and they will be able to issue you with a password. This applies to children also. Once registered you can order via the link at the top of this page.

Can I Telephone?

Unfortunately, We cannot take prescription requests by telephone because of the risk of mistakes.

When will my prescription be ready to collect?

Your prescriptions will take two full working days to process

What If I Don’t Have A Re-Order Slip?

We can still help. Please write out your request giving:

Name, date-of-birth, address, home telephone number

  • Name of medication
  • Strength of tablets
  • Quantity of medication needed

What if I’m Going on Holiday and Need to Order my Prescription Earlier?

As long as you let us know in time we can try to process your request – please don’t leave it until to the last minute!

Problem with your Prescription?

If you have a problem with a prescription, please telephone 01246 862237 After 11:00am

Medication Review

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please Note:

medication4We continually monitor the cost of our prescribed medicines, therefore your prescriptions may change.

We may be unable to provide prescriptions for some diabetic testing strips.

New Policy for Collection of Controlled Drug Prescriptions

To ensure we comply with special regulations to ensure that safe practices are being followed when these types of drugs are prescribed to patients, we now need to be certain that prescriptions containing controlled drugs are only given to those authorised to collect them.  Unless you have nominated somebody or a pharmacy to collect these on your behalf, prescriptions will only be handed out to the patient named on them.  If you wish to authorise collection by somebody else, you must complete and sign the relevant form.  ID must be shown at each collection.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website