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Please see our latest patient update - Patient update 17-03-2020

The Practice is following NHS best practice guidelines and is currently only operating a telephone triage service to help reduce the risk and spread of the coronavirus infection.

It has been advised that all practices should:

- Suspended  all 'routine' GP appointments whilst surgeries concentrate on urgent care for the most unwell.

- Move from face-to-face appointments to telephone and virtual appointments. Our new e-Consult service will support this process.

- Practices will move to a system where ALL patients will need to speak to a medical professional to determine the need for an appointment.

Patients are being urged to bear with us and our team during this period of high demand and uncertainty and follow updates on the practice website, Facebook page and SMS message.

Patients can find regularly updated information via the NHS website

- If you think you have COVID-19 symptoms please go to 111 online DO NOT ATTEND YOUR GP SURGERY

- Please follow the new NHS advice to self-isolate at home for 7 days if you have:  a fever AND / OR  a new persistent cough

- if your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

- At this point in time GPs CANNOT test for the coronavirus which causes COVID-19

 Thank you for your continued support and understanding

Extended Hours Service 

Local GP Practices are now working together to offer greater access to a range of appointments outside usual surgery hours. Click Here for more information.



Appointments during the Coronavirus Pandemic -

Patient Appointment Update 17/03/2020



Patients can now use eConsult, a new online consultation service. eConsult will be available on our practice website 24/7. You tell us what we can help you with by filling out an online form, and we’ll get back to you 3 hours with the next steps.


To make a telephone appointment please call 01246 862237


You can also register for SystmOnline to book or cancel your appointment online. Please ask at reception for log in details. - This service is currently suspended

All our surgeries are by appointment only, we do not offer a walk-in service. 

When you arrive for your appointment - Please see patient appointment update for information

Please inform the receptionist when you arrive or check in at the self-service screen. If you are more than 10 minutes late the doctor / nurse may not be able to see you and you may be asked to make another appointment.  If you know you are running late, please telephone the surgery so we can advise whether it can be accommodated.


If you cannot attend your appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Evening and Weekend Appointments

Extended Hours Service 

Local GP Practices are now working together to offer greater access to a range of appointments outside usual surgery hours.

You can now book to see a GP, Practice Nurse or other health Professional at participating local surgeries.

Appointments are available:

Monday to Friday 18:00 - 20:00

Saturday 07:30 - 10:30

Sunday 08:00 -11:00

(Other appointments may be available outside these hours, please speak to reception for more information) 

Chaperone Policy

Clay Cross Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, on occasions it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

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