IMPORTANT INFORMATION

Patients may only enter Clay Cross Medical Centre if they have been invited to attend for an appointment by one of our healthcare practitioners.

The Surgery is currently closed for walk-in patients.

The NHS has advised ALL GP surgeries to move towards a telephone based service. Therefore all GP and ANP appointments will initially take place as a telephone appointment.

Appointments are available to book by calling the surgery as normal on 01246 862237

Following a telephone appointment, if a clinician feels they need to see a patient for a face to face appointment they will make the necessary arrangements with the patient.

For other appointments such as Injections, smears and baby immunisations please contact us for further information.

If you are asked to attend an appointment at the surgery , please ensure that you wear a mask or face-covering when attending.

If you have an queries please call the surgery. Do not come to the surgery unless you have been invited.

 


eConsult

 

Patients can now use eConsult, a new online consultation service. eConsult will be available on our practice website 24/7. You tell us what we can help you with by filling out an online form, and we’ll get back to you 3 hours with the next steps.

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Chaperone Policy

Clay Cross Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, on occasions it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

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