Appointments during the Coronavirus Pandemic -
Patient Appointment Update 17/03/2020
Patients can now use eConsult, a new online consultation service. eConsult will be available on our practice website 24/7. You tell us what we can help you with by filling out an online form, and we’ll get back to you 3 hours with the next steps.
To make a telephone appointment please call 01246 862237
You can also register for SystmOnline to book or cancel your appointment online. Please ask at reception for log in details. - This service is currently suspended
All our surgeries are by appointment only, we do not offer a walk-in service.
When you arrive for your appointment - Please see patient appointment update for information
Please inform the receptionist when you arrive or check in at the self-service screen. If you are more than 10 minutes late the doctor / nurse may not be able to see you and you may be asked to make another appointment. If you know you are running late, please telephone the surgery so we can advise whether it can be accommodated.
If you cannot attend your appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
Extended Hours Service
Local GP Practices are now working together to offer greater access to a range of appointments outside usual surgery hours.
You can now book to see a GP, Practice Nurse or other health Professional at participating local surgeries.
Appointments are available:
Monday to Friday 18:00 - 20:00
Saturday 07:30 - 10:30
Sunday 08:00 -11:00
(Other appointments may be available outside these hours, please speak to reception for more information)
Clay Cross Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, on occasions it may be necessary to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.