How Do I Order My Prescription?
With effect from from 1st March 2021, the surgery will no longer be accepting hand or postal requests for any prescriptions.
All repeat & acute requests should be made via one of the following options. If you have access, please use the online services or the NHS App to help reduce pressure on the
Medicine Ordering Line (MOL);
System Online Services – Please contact the surgery for further information on how to obtain your personal login details
NHS App – Download from the App Store on iPhone or Android
MOL – Telephone 01246 588860, open 8am - 4pm Monday - Friday. An experienced, fully trained call handler will be able to process your request and answer any queries you may have. They are also able to alert you if a medication review is needed.
You can also email the ordering line on ddccg.northMOLonlinerequests@nhs.net to request a call back within 48 hours. In the email you will need to include;
- Name of your GP practice
- Your full name
- Date of birth
- Your contact telephone number
Please remember to order your prescriptions at least 48 hours in advance of the due date.
Any paper requests received after 1st March will be disregarded.
For accuracy reasons, we do not take prescription requests over the telephone at the surgery.
When will my prescription be ready to collect?
Your prescriptions will take two full working days to process here at the surgery before they are sent to the pharmacy.
What if I’m Going on Holiday and Need to Order my Prescription Earlier?
As long as you let us know in time we can try to process your request – please don’t leave it until to the last minute!
Problem with your Prescription?
If you have a problem with a prescription, please telephone 01246 862237
Patients on repeat medication will be asked to see the clinical pharmacist at least once a year to review these regular medications and a reminder/notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
We continually monitor the cost of our prescribed medicines, therefore your prescriptions may change.
We may be unable to provide prescriptions for some diabetic testing strips.
New Policy for Collection of Controlled Drug Prescriptions
To ensure we comply with special regulations to ensure that safe practices are being followed when these types of drugs are prescribed to patients, we now need to be certain that prescriptions containing controlled drugs are only given to those authorised to collect them. Unless you have nominated somebody or a pharmacy to collect these on your behalf, prescriptions will only be handed out to the patient named on them. If you wish to authorise collection by somebody else, you must complete and sign the relevant form. ID must be shown at each collection.