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Please see our latest patient update - Patient update 17-03-2020

The Practice is following NHS best practice guidelines and is currently only operating a telephone triage service to help reduce the risk and spread of the coronavirus infection.

It has been advised that all practices should:

- Suspended  all 'routine' GP appointments whilst surgeries concentrate on urgent care for the most unwell.

- Move from face-to-face appointments to telephone and virtual appointments. Our new e-Consult service will support this process.

- Practices will move to a system where ALL patients will need to speak to a medical professional to determine the need for an appointment.

Patients are being urged to bear with us and our team during this period of high demand and uncertainty and follow updates on the practice website, Facebook page and SMS message.

Patients can find regularly updated information via the NHS website

- If you think you have COVID-19 symptoms please go to 111 online DO NOT ATTEND YOUR GP SURGERY

- Please follow the new NHS advice to self-isolate at home for 7 days if you have:  a fever AND / OR  a new persistent cough

- if your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

- At this point in time GPs CANNOT test for the coronavirus which causes COVID-19

 Thank you for your continued support and understanding

Extended Hours Service 

Local GP Practices are now working together to offer greater access to a range of appointments outside usual surgery hours. Click Here for more information.



Repeat Prescriptions

How Do I Order My Prescription?

Prescriptions Medicines Order Line (MOL)

A new convenient way to order your Repeat Prescriptions

Simply call 01246 588860 between 09:30am—02:30pm Monday—Friday

An experienced, fully trained call handler will be able to process your request and answer any    queries you may have. They are also able to alert you if a medication review is needed. Once you have placed your order, your prescription will be authorised as normal by Clay Cross Medical Centre and forwarded on to the pharmacy or appliance contractor of your choice within 5 working days.

In Surgery

Use your re-order slip by TICKING the items you require. Bring it back to surgery where we can process it.

By Post

If you enclose a stamped, addressed envelope, we will post the prescription back to you. You should allow a week to get your prescription back.


If you have not already signed up for online services you will need to register for this - please ask a receptionist regarding this and they will be able to issue you with a password. This applies to children also. Once registered you can order via the link at the top of this page.

When will my prescription be ready to collect?

Your prescriptions will take two full working days to process here at the surgery before they are sent to the pharmacy.

What If I Don’t Have A Re-Order Slip?

We can still help. Please call the Medicines Order Lind or write out your request and bring it to the surgery giving:

Name, date-of-birth, address, home telephone number

  • Name of medication
  • Strength of tablets
  • Quantity of medication needed

What if I’m Going on Holiday and Need to Order my Prescription Earlier?

As long as you let us know in time we can try to process your request – please don’t leave it until to the last minute!

Problem with your Prescription?

If you have a problem with a prescription, please telephone 01246 862237 between 12pm and 3pm

Medication Review

Patients on repeat medication will be asked to see the clinical pharmacist at least once a year to review these regular medications and a reminder/notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please Note:

medication4We continually monitor the cost of our prescribed medicines, therefore your prescriptions may change.

We may be unable to provide prescriptions for some diabetic testing strips.

New Policy for Collection of Controlled Drug Prescriptions

To ensure we comply with special regulations to ensure that safe practices are being followed when these types of drugs are prescribed to patients, we now need to be certain that prescriptions containing controlled drugs are only given to those authorised to collect them.  Unless you have nominated somebody or a pharmacy to collect these on your behalf, prescriptions will only be handed out to the patient named on them.  If you wish to authorise collection by somebody else, you must complete and sign the relevant form.  ID must be shown at each collection.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website