How Do I Order My Prescription?
Prescriptions Medicines Order Line (MOL)
A new convenient way to order your Repeat Prescriptions
Simply call 01246 588860 between 09:30am—02:30pm Monday—Friday
An experienced, fully trained call handler will be able to process your request and answer any queries you may have. They are also able to alert you if a medication review is needed. Once you have placed your order, your prescription will be authorised as normal by Clay Cross Medical Centre and forwarded on to the pharmacy or appliance contractor of your choice within 5 working days.
Use your re-order slip by TICKING the items you require. Bring it back to surgery where we can process it.
If you enclose a stamped, addressed envelope, we will post the prescription back to you. You should allow a week to get your prescription back.
If you have not already signed up for online services you will need to register for this - please ask a receptionist regarding this and they will be able to issue you with a password. This applies to children also. Once registered you can order via the link at the top of this page.
When will my prescription be ready to collect?
Your prescriptions will take two full working days to process here at the surgery before they are sent to the pharmacy.
What If I Don’t Have A Re-Order Slip?
We can still help. Please call the Medicines Order Lind or write out your request and bring it to the surgery giving:
Name, date-of-birth, address, home telephone number
- Name of medication
- Strength of tablets
- Quantity of medication needed
What if I’m Going on Holiday and Need to Order my Prescription Earlier?
As long as you let us know in time we can try to process your request – please don’t leave it until to the last minute!
Problem with your Prescription?
If you have a problem with a prescription, please telephone 01246 862237 between 12pm and 3pm
Patients on repeat medication will be asked to see the clinical pharmacist at least once a year to review these regular medications and a reminder/notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
We continually monitor the cost of our prescribed medicines, therefore your prescriptions may change.
We may be unable to provide prescriptions for some diabetic testing strips.
New Policy for Collection of Controlled Drug Prescriptions
To ensure we comply with special regulations to ensure that safe practices are being followed when these types of drugs are prescribed to patients, we now need to be certain that prescriptions containing controlled drugs are only given to those authorised to collect them. Unless you have nominated somebody or a pharmacy to collect these on your behalf, prescriptions will only be handed out to the patient named on them. If you wish to authorise collection by somebody else, you must complete and sign the relevant form. ID must be shown at each collection.