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Please see our latest patient update - Patient update 17-03-2020

The Practice is following NHS best practice guidelines and is currently only operating a telephone triage service to help reduce the risk and spread of the coronavirus infection.

It has been advised that all practices should:

- Suspended  all 'routine' GP appointments whilst surgeries concentrate on urgent care for the most unwell.

- Move from face-to-face appointments to telephone and virtual appointments. Our new e-Consult service will support this process.

- Practices will move to a system where ALL patients will need to speak to a medical professional to determine the need for an appointment.

Patients are being urged to bear with us and our team during this period of high demand and uncertainty and follow updates on the practice website, Facebook page and SMS message.

Patients can find regularly updated information via the NHS website

- If you think you have COVID-19 symptoms please go to 111 online DO NOT ATTEND YOUR GP SURGERY

- Please follow the new NHS advice to self-isolate at home for 7 days if you have:  a fever AND / OR  a new persistent cough

- if your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

- At this point in time GPs CANNOT test for the coronavirus which causes COVID-19

 Thank you for your continued support and understanding

Extended Hours Service 

Local GP Practices are now working together to offer greater access to a range of appointments outside usual surgery hours. Click Here for more information.



Text & Voice reminder service

Appointment Reminders

If you have a mobile phone number registered with us, you will now receive an appointment reminder by text 24 hours before your appointment.

Annual Reviews

For those patients who normally attend annually for a blood test and / or an annual review with the nurse or doctor, we are starting to send invites out by text or home phone voice message. If you have a mobile phone number registered with us, the invite will be sent by text. This is the preferred method.

If you do not have a mobile phone number registered with us, you may receive an automated call on your home phone. When you answer the call, you will hear a recorded message starting “This is a message from Clay Cross medical Centre for…” Please follow the simple instructions to confirm your identity. You will then hear the recorded message asking you to contact the surgery to arrange the necessary appointment(s).

We want your mobile phone number!

Our preferred method of communication is by text message because:

  • Text messages can by read when it is convenient, whereas a phone call has to be taken when the phone rings.
  • Voice calls will be terminated if your answer phone is switched on.
  • Text messages cost less for us to send.
  • Appointment reminders are only sent by text message.
  • We may choose to send some messages only to those patients with a mobile phone.

You can help us to increase the number of mobile phone numbers on our files by:

  • Telling us your mobile number when you visit the practice or when you call us. You can also give us mobile numbers for other members of your household.
  • Complete a slip available on reception.

Please help us to further improve our service by providing your mobile phone number. Thanks for your support

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website